ORDERING POLICIES: Upon placing an order with us your payment is due immediately. However, if you are not comfortable paying online, we will gladly assist with your purchase by phone. Simply place your order and then send an email letting us know when the most convenient time for us to call. If we are unable to reach you to complete the order after 72 hours your order will be canceled. Upon receiving your completed order, we will process, fill, and ship it in a timely manner. If there is a hold up delaying your order in anyway, we will contact you within 24 hours of you placing your order to communicate this to you. All orders placed must go to one address, if you want to order to multiple addresses it is best to place separate orders. Any current shipping specials are valid on one shipping address only.
RETURN POLICY:If there are any problems with your order upon its arrival please contact us immediately and we will work together to resolve any issues. In the case that your order arrives damaged from shipping, please contact us immediately. Also, if you can take a picture of the damage before discarding that would be helpful for us to file a claim with the shipper.
CONTENT OWNERSHIP: All content and/or photos on this website are the intellectual property of Thornburg and Company and cannot be reused without written consent by myself, the owner of Thornburg and Company. Except for anything we (Thornburg and Company) have shared on a Social Network, you can in turn share it on your Social Network. The shared content must credit us for the content and/or photo shared. If you are a current registered retailer of ours you may use the content, we have published on this website for the sole purpose of promoting our items for sale at your store or your online store, but you must state us, Thornburg and Company in your listing. For example, "Pear with Vanilla and Riesling Preserve from Thornburg and Company or made by Thornburg and Company" and then the products description. If your listing does not comply, you will be asked to edit it. We will extend the same courtesy to our retailers, if you have shared our products on a social network setting, I may in turn share your posting to promote that you are a retailer of ours and our products can be found in your store.